research report and in class presentation. students will work in a small group to research and write a 3 page paper on a contemporary corporate leader who advanced the concepts of Total Quality Management (TQM) within his/her company. need 2 references one of which must be from a business focused magazine. My group has decided to write our paper on the company sas and the their leader and CEO Jim Goodnight. the website is www.sas.com my one page has to be focused on the strategic planning, quality assurance and measurement analysis. the other two will write about the top management leadership and support, and focus on the customer and employee empowerment. My part is the middle. one will start with the top management, i will follow with planning and quality, and the other one will end it with the focus on customers and employee empowerment. I hope this is clear enough, if you have any questions please let me know. thank you
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